Students can transfer unused hours to a future quarter/semester or get a partial refund at 50%, unless the student has graduated/left school then we are sympathetic and will return 100% of unused hours.
Hourly rate will be adjusted up or down if the next tutor has a different hourly rate.
Students can also transfer the hours to a friend as long as he or she buys one hour for every hour transferred.
Students who get a 50% refund of unused hours can return to the service, pay the 50% returned and get all unused hours.
Hours never expire.
Full refund if no tutor is assigned.
Students keep their unused hours indefinitely or as long as the service remains in business.